Jayati Godhawat
JWB Blogger
Twitter’s New Feature Might Be THE ONE For The Online Businesses
- JWB Post
- November 2, 2016
Micro-blogging site Twitter gifted its users a very useful feature, Welcome Messages and Quick Replies for Direct Messages to gear up the customer service and the conversations between businesses and its clients.
Ian Cairns, Customer Service Product Manager, Twitter, announced through a blog post, “Welcome messages let businesses greet people and set expectations as they enter a Direct Message conversation without requiring people to send the first message. When quick replies and welcome messages are used together, businesses can reduce wait times and educate people on the best ways to interact with them.”
Welcome Messages
The online businesses on Twitter can now create multiple welcome messages and link it directly to a specific greeting from Tweets, websites, or apps.
Quick Replies
This feature of Direct Messages will enable the businesses to prompt people with the best ways to reply to a Direct Message, which can be by choosing from a list of options or guiding users to enter specific text values.
One needs to have the latest version of the Twitter app in order to see these features in Direct Message conversations with accounts like @EvernoteHelps, @PizzaHut, @AirbnbHelp, @SpotifyCares, @NortonSupport, @Tesco, @TfLTravelAlerts, @WeatherNetwork, and @AirTailor.
Used’em, yet?
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